SoftwarePal Reviews

I needed to upgrade from W 8.1 to W 10. Bought the software and they gave me easy to follow instructions for installing it.

First understanding what was necessary for me was done well. Clear guidance helped me complete the purchase soon. I appreciate the timely communication and help received.

Jason on the online chat was very helpful.

I purchased Visio Pro 2021 on 18 Jan 2023 and it loaded up quickly on my new HP Windows 11 PC without any issues. I did not have Office on my system prior to the download, which some recommended, then I loaded Office with no problems. Everything worked together with no problems. At start of the download a message appeared “Can harm CPU”, which I ignored. Then at the very end of the VISIO download nothing seems to be happening for about 5 minutes then a message appears “Office Loaded”. I noticed it generated an Office Folder for Visio. When you create your first Visio drawing they request your “Product Serial Key” for verification. I was pleasantly surprised how well everything went. I been using it with my existing Visio drawings for a couple weeks now with no problems.

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My computer was saying I needed a newer version of windows. Not sure what I was doing, I reached out for help at Microsoft. Charles helped me choose a version that would meet my needs and helped me install. I also added the performance to clear out unneeded apps. Charles logged into my computer and cleaned it up in 15 minutes. My computer works so much better now. When I thought that was it, Charles checked back in with me a few days later to make sure I wasn’t having any issue. What a great customer service they have.

Cathy

Drake really helped me get through this process. I am very happy with the product, thanks all to Drake!!

charles gave me great advice and tip after many failure of installing. thank to him and the team

Jason, my chat helpman, was very good. He gave me several attempts to fix my problem. When it began to be longer he took control and fix everything to the end. Awesome.

They just make it a really simple process. The product is as you would expect, but the service blows you away with such a calm efficient manner - no long waits. Drake was excellent.

Purchase was quick and easy.
Had some difficulty on my end with installation but having someone to chat to live to help within minutes and talk me through everything made my experience.
Will 100% buy again and recommend.

Hi there. I just wanted to thank Charles and Drake for their time and patience in helping my to download Windows 10 onto my computer over many hours and a number of days. Your support, time and dedication are deeply appreciated. Microsoft should know that such commitment is hard to come by and the company is very lucky to have you both. You enhance the good name of a big corporation, in a world where big corporations are often poorly regarded. Best wishes. I hope your bosses appreciate your work and dedication.

I was going to make a purchase of an operating system but I could not find instructions on how to perform an installation on a new, blank PC. I used their live chat feature to ask for them. They told me that instructions will be sent after the purchase. I wanted to see the instructions before making the purchase to make sure I would be able to follow them. For example, do I need MS media creator, or a USB drive, can it be used without and existing OS.

They told me they could not send me instructions ahead of placing an order because it's an automated process. So I have to risk my money to find out.

When I asked why he can't copy & paste the instructions from a previous email or wherever they are stored he replied "That's not going to happen."

So I'm going elsewhwere.

Edit: MSofficestore has flagged this review as containing harmful or illegal content. I'll be very interested to discover which part of this review is harmful or illegal.

first time I see some one in my computer control everything, first few minute was scare me, but then i new you only help to install the windows, it really amazing, one of my new experience and i will never forget it, from bottom of my heat i have to say you are true the lead of Hi tech in the world and always. all the best to you and your team.

Brilliant, I bought windows 11 pro and it was easy to follow the instructions and installed first time.
The support from Charles from MSOfficestore was first class.

Thank you for a great product
Regards Andy

Fantastic customer service with very competent technical team available at all times. I was updating from Windows 7 to Windows 10 and also needed to update my Office software. I was struggling due to my inability and my old laptop. The team of Charles, Drake and Jason could not have been more helpful and very patient with me. Issues were all resolved and I am very happy with my purchases. Absolutely recommend this company for their product’s value and superb service from the team.